Account & Data Deletion

1. Overview

1.1. This page describes how a Lytho user can permanently delete their account and the business data associated with it. This page is published in accordance with Google Play’s Data Safety requirements and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

1.2. Account deletion removes your account and associated personal data. Shared company records and company ownership are handled separately, as described below.

2. Request deletion in the app

Open Settings and choose Delete my account. Read the explanation and type DELETE to submit. Our support team handles requests within 30 days and confirms completion at your registered email address. Submitting a request does not immediately delete your account.

Deleting a member account removes that person's access and personal data. It does not automatically erase shared company records needed by other members. If you are the sole owner, choose ownership transfer or explicitly confirm deletion of the company and its data before fulfillment. We verify current ownership before acting.

Completed deletion is permanent. We do not apply a blanket tax-record retention period to your yard's operational records. Any specific retention exception must be explained when handling your request.

3. Request deletion or export without app access

Email info@lytho.co.in from your registered address with the subject Account deletion request or Data export request. Include your account email or phone number. Do not send passwords, recovery phrases or encryption keys. We verify ownership and handle your request within 30 days, with confirmation on completion.

4. Encryption and exports

Selected sensitive business fields are encrypted on your device. Photos are not covered by that same end-to-end encryption. Removing one member's keys does not erase copies or keys held by other authorized members.

Export my data in Settings submits a request for support to handle within 30 days. It does not generate a decrypted archive. We cannot decrypt protected company records on your behalf. Keep any permitted device-generated exports you need before deleting your account.

5. Contact

info@lytho.co.in
Lytho Technologies (OPC) Private Limited, Kishangarh, Rajasthan, India

See our Privacy Policy for broader privacy information.